Shicloth Refund and Returns Policy

At Shicloth, we strive to provide the best possible service for our customers. Our products are designed with precision, customized to your preferences, and printed on demand. Due to the personalized nature of our items, we unfortunately do not accept returns. However, customer satisfaction remains our priority. If there are any issues with your order, we are more than happy to offer either a refund or a replacement. For detailed information, please refer to the Replacement & Refund Policy below. If you have any questions or require assistance, please don’t hesitate to reach out to us at [email protected]. Our dedicated customer service team will be happy to assist you.

2. Replacement & Refund Policy

Our replacement and refund policy is valid for 30 days from the date of your purchase. After this period, unfortunately, we will not be able to offer replacements or refunds.

By placing an order with Shicloth, you agree to the following terms:

Due to the unique, personalized nature of our products, replacements or refunds will only be considered under the following circumstances:

  • The delivered items significantly differ from the description or preview you received.

  • The product is damaged due to our production process or during shipping.

  • The item you received does not match the one you ordered.

In cases where none of the above conditions apply, we may consider offering a partial refund, excluding shipping fees.

IMPORTANT NOTES:

  • Items purchased during sales or promotional events are not eligible for refunds or exchanges.

  • We do not provide refunds or replacements for customer mistakes, such as selecting incorrect sizes, designs, or colors. Please double-check your order before finalizing it to ensure all details are correct.

  • Please be aware that there may be a 10% variance between the product images displayed on our website and the actual product you receive. This can be due to lighting conditions, monitor display settings, or other photographic factors.

3. Claim Procedure:

To initiate a claim, please email us at [email protected] with the following details:

  • Order number

  • Photo or video evidence showing the defective product.

    • For printing errors, please include clear photos of the issue.

    • For discrepancies in size or placement, attach photos with a ruler or measuring tape to show the issue.

    • If items are missing, please provide a picture of the received package, especially the shipping label.

  • Complete delivery address

  • Contact phone number

Our support team will review the materials you submit. If your item qualifies for a replacement, we will send it to you at no additional cost. In cases where sending a replacement is not feasible, we will issue a refund for the full cost of the product, including shipping fees.

Conclusion

At Shicloth, we value our customers and are committed to ensuring a smooth shopping experience. While we don’t accept returns due to the customized nature of our products, we’ve put in place a clear and easy-to-follow process for refunds or replacements in case there’s an issue with your order. By maintaining transparency and communication, we aim to resolve any concerns quickly and efficiently.

Please don’t hesitate to reach out to us if you have any questions. Our customer service team is always ready to assist you in any way we can.

FAQs

1. Can I return a product if I don’t like it?
Unfortunately, we do not accept returns due to the personalized nature of our products. However, we do offer replacements or refunds if the product is defective or differs significantly from what was ordered.

2. What if I received a damaged product?
If your product is damaged during shipping or production, please reach out to us with evidence (photos or video), and we will either replace the item or provide a full refund.

3. How do I initiate a refund or replacement request?
To initiate a request, email [email protected] with your order number, proof of the issue (photos or video), and other relevant details. Our team will review your claim and proceed accordingly.

4. Are items purchased during promotions refundable?
Items purchased during promotions or sales are not eligible for refunds or exchanges. Please carefully check the terms before making a purchase.

5. How long do I have to request a replacement or refund?
You have 30 days from the date of your purchase to request a replacement or refund. After that, we cannot accommodate any claims.